Privacy Policy

This page sets out how Wettzo collects, uses, stores, and protects personal data provided by players who interact with the platform. Reading this document helps account holders understand what information is gathered during registration, verification, and normal use, and what rights apply to that data. Wettzo is operated by Borse Limited, a company registered in the Republic of Seychelles under company number 240825, with its registered office at House of Francis, Room 303, Ile Du Port, Mahé, Seychelles. The platform holds an offshore gaming licence issued by Anjouan Gaming / AOFA under reference ALSI-062403002-FI6. Players based in the United Kingdom should be aware that no UK Gambling Commission licence has been identified for this operator, and the stated offshore licence does not extend to Great Britain.

What Personal Data Wettzo Collects

Wettzo collects personal data at several points during the account lifecycle. The core registration data includes full legal name, date of birth, email address, country of residence, and the selected account currency. A password is created at registration and protects access to the account.

During identity verification, additional documents are requested. These typically include a valid government-issued photo ID such as a passport, national identity card, or driving licence. Proof of address in the form of a recent bank statement or utility bill may also be required. Where payment verification is needed, evidence that a card, bank account, e-wallet, or cryptocurrency wallet belongs to the registered account holder must be submitted.

Beyond the account setup stage, Wettzo may collect transactional data covering deposit and withdrawal history, game activity, bonus usage, and communication records from live chat or email correspondence. Technical data such as device type, browser version, IP address, and session timestamps may be gathered automatically when the platform is accessed.

Why This Data Is Collected and How It Is Used

Personal data is used for a number of defined purposes:

• To create and manage the player account, including verifying that the account holder meets the minimum age requirement of 18 years.
• To process deposits and withdrawals and to confirm ownership of the payment method used.
• To carry out identity, sanctions, and anti-money-laundering checks as part of KYC and AML compliance obligations.
• To detect and prevent duplicate accounts, fraudulent activity, and misuse of bonuses or promotions.
• To operate responsible gambling tools including deposit limits, loss limits, wagering limits, session-duration controls, and self-exclusion requests.
• To provide customer support through 24/7 live chat and email at support@wettzo.com.
• To send account-related communications and, where consent is given, promotional messages about offers, tournaments, or VIP programme updates.
• To comply with applicable legal and regulatory obligations under the operator’s offshore licence.

Data is not used for purposes beyond those listed without a lawful basis, and it is not processed in a way incompatible with the purpose for which it was originally collected.

Legal Basis for Processing

Wettzo processes personal data on several legal grounds depending on the activity. Performance of a contract covers the processing needed to operate the account, handle transactions, and deliver the gaming service. Legal obligation applies to AML, KYC, sanctions screening, and source-of-funds checks that the operator is required to carry out under its licence conditions. Legitimate interests may apply to fraud prevention, platform security, and the detection of abusive behaviour. Where marketing communications are sent, consent is the basis, and that consent can be withdrawn at any time through the account settings or by contacting support.

Data Sharing and Third Parties

Wettzo shares personal data with third parties only to the extent necessary to deliver the service or to meet regulatory obligations. Payment processors handling card and bank transactions follow PCI DSS requirements. Software providers from the catalogue of 212+ studios may receive limited session data to deliver and record game outcomes. Identity and document verification may be handled by specialist third-party KYC providers. Regulatory or law enforcement bodies may receive data where disclosure is legally required.

Wettzo does not sell personal data to unrelated third-party marketers. Where data is transferred to providers operating outside the player’s jurisdiction, standard contractual or equivalent safeguards are expected to apply.

Data Retention

Personal data is kept for as long as the account remains active and for a further period after closure as required by the operator’s licence obligations and internal compliance policy. Financial and transactional records are typically subject to extended retention periods under AML rules. When a player closes an account, data is not immediately deleted if a legal or regulatory obligation requires it to be retained.

Cookies and Tracking Technologies

Wettzo uses cookies and similar tracking tools to operate the platform, maintain login sessions, remember player preferences, and gather anonymised analytics about how the site is used. Some cookies are strictly necessary for the platform to function. Others relate to performance measurement or optional personalisation. Players can manage cookie preferences through the browser or, where a consent banner is present, through the options provided at first visit. Disabling certain cookies may affect how the platform behaves or limit access to some features.

Player Rights

Depending on the applicable data protection framework, account holders may have the right to request access to the personal data held about them, to request correction of inaccurate information, to request deletion of data where no legal obligation to retain it exists, to object to certain types of processing, or to request a copy of data in a portable format. Requests can be submitted by contacting the support team via live chat or at support@wettzo.com. Wettzo aims to respond within the timeframes required by the relevant legal framework. Identity confirmation may be required before a request is actioned.

Account Security and Data Protection

Access to a player account is protected by the password created at registration. Account holders are responsible for keeping login credentials confidential and should use the password-recovery function, linked to the registered email address, if access is lost. Wettzo applies technical and organisational measures designed to protect stored data against unauthorised access, alteration, or disclosure. For players using cryptocurrency deposits and withdrawals, the blockchain network used for a given transaction should be confirmed carefully, as incorrect network selection cannot be reversed by the operator.

For a fuller picture of how the platform operates, including the rules that apply to account use and gameplay, the Wettzo responsible gambling page provides additional guidance on the tools and limits available to players.

Changes to This Privacy Policy

This privacy policy may be updated periodically to reflect changes in platform features, applicable regulations, or the operator’s internal practices. Material changes will be communicated to registered account holders through the email address on file or through a notice in the account interface. Continued use of the platform after a change has been published constitutes acceptance of the revised terms. Players who do not accept a revised policy should contact support and request account closure.

Contact and Data Queries

All privacy-related queries, data subject requests, or concerns about how personal information is handled should be directed to the support team. Live chat is available around the clock, and written correspondence can be sent to support@wettzo.com. For players who want to understand the wider terms governing the use of the Wettzo website, the general terms and conditions document sets out the full rules that apply to account registration, deposits, withdrawals, bonus use, and gameplay.

Borse Limited processes data in accordance with the obligations attached to its Anjouan Gaming licence and its internal compliance framework. Players located in Great Britain should note that the absence of a UKGC licence means that the UK statutory data protection and dispute-resolution framework does not apply to this operator in the same way it would to a UK-licensed casino.